Last night (about midnight), I called DirecTV about a billing error. After several menus of voice automation choices, I finally announced "Representative" to be connected to a real person. First level support was a 15 minute process and second level was an additional 15 minutes with no final resolution. They committed to a resolution within 72 hours - don't hold your breath.
Companies count on the fact that we have limited time and energy to pursue resolution (especially small dollar transactions). The entire customer service process helps to re-inforce this fact with hold times, voice response suggestions, redirect to the internet, etc. Now it is a common procedure for me to write down the start time, individual talked to and phone number in case of disconnect.
A few of us are relentless - unwilling to let the cost/benefit of time/economics to wear us out.
Weary yes - Wear out no!