Gary M had lunch with the Vistage buddies today. We were reflecting on the ease of consulting with one simple rule ---shut up and let the client talk!
Gary M. said there are many psychological studies that reveal that when the other person talks more than 70% of the time - over 96% of those surveyed will recall the conversation as very interesting.
I guess we love to hear ourselves talk and project that96% of the time as interesting two way conversation. I worry about the 4% that don't like themselves :)
Thursday, December 9, 2010
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