Listening - is it an art, skill, inherit talent or something else? Engaged listening is even deeper and harder to do. Because the human voice is slow, the listeners mind wanders - anticipates the next word, thought or prepares a volley in the tennis match of communication.
What happens when two "listeners" confront? Sounds of Silence (by the way what is the sound of silence? - a song?)
The only way to get another listener to talk is with an interesting question - one that mandates something other than a yes or no.
At Accenture, we were trained heavily in the use of open ended questions in the interview queries with clients. Add to that my favorite training from a East Coast firm (Communispond I think) called Socratic Selling. I was given all the tools to train myself in better more engaged listening - maybe even Socratic Listening.
The question is ........... Tell me more about this term Socratic listening.