Disconnecting

It is always interesting to experience the customer service of different companies when you have chosen to disconnect or terminate service. After all, why should they want to give stellar service when you are no longer going to be a loyal customer. The game becomes a billing/credit fight. Their leverage is billing you and claiming you are a dead-beat that won't pay while threatening to ruin your credit rating - your leverage is ...... well nothing, other than I won't pay you for even the service that I was originally responsible for.

I have found in business the two most important things to consider prior to the first relationship transaction is to understand the initial terms but more importantly the termination process. The internet scams of sign-up with no obligation if you cancel within 30 days is a red flag that tells you it will take more than 30 days for you to cancel and great personal effort to figure out how to cancel.

The lesson is--- be careful what business partners you connect with because there will always be a time (even in the best of circumstances) that you will disconnect.